PAYMENT & TERMS

Purchasing an item from the site

When on the product page click the ‘Make an Enquiry’ button or email Sergio & Blair at info@roomscape.net. Our telephone number is +44 (0) 7956 645 492.

Viewing the piece in our Showroom

All items are displayed in our Showroom, over 50m². The Showroom is all yours for as long as you wish to view the pieces in real room settings. We can also discuss your ideas over coffee. 
We have free covered parking at the doorstep, so visiting and collecting is easy. 

Reserving an item

Simply email us at info@roomscape.net or telephone on +44 (0) 7956 645 492. 

Price

Prices do not include delivery. Please email us prior to purchasing for a delivery / shipping price. 

We have an easy to reach Central London Showroom and viewings are by appointment. Simply email us at info@roomscape.net or ring +44 (0) 7956 645 492. 

You can request to reserve any item for a maximum of 3 days unless otherwise arranged. We can put a hold on a piece after payment of a deposit. 

All prices are in Great Britain Pound Sterling. International prices are provided as a rough guide and will be finalised at the time of purchase. 

 

Payment Details

Cash

Personal cheque in Pound Sterling made out to Sergio Guazzelli.

Bank transfer in Pound Sterling. We will send you our bank details. All bank charges are payable by the purchaser.

Credit or debit cards via SUMUP.

All payments must clear before collection / shipping.

Returns/refunds

All sales are final. We do not accept returns unless the item is faulty or not as described. 

Under the Consumers Rights Act of 2015 we do not accept returns if:

- damage to the goods has been caused by the customer

- changing their minds or misread dimensions.

- defects brought to their attention before the sale or where the consumer inspected the goods before sale and the defect was obvious.

- faults arising from fair wear and tear.

We are happy to offer our customers a refund or exchange on all items if it doesn't meet the above standards. You also accept that the items are vintage and therefore they might have some wear and tear. Items that had previously been viewed in person are not liable for return/refund. As part of our returns policy we must be informed, in written form (for example by letter, fax or e-mail), within 48 hours from the date of delivery. After this 48 hour period, we are not liable to accept the return if you report that the item is faulty.

We are only liable up to the point of initial delivery.

We want you to acknowledge that by return of the products, we retain a percentage of the products’ value, as we bear the storage, packing, work hours to prepare the item and resale expenses (restocking charges). In addition to this charge, return postal, shipping or courier charges are incurred at the customers own expense. All initial shipping/delivery costs, including packing and insurance are non-refundable. If delivery is quoted as "free" it means it's included in the price so any refunds will have the delivery cost deducted.

Customized products and items bought in person, unless the goods in question are proven faulty/unfit for purpose cannot be subject to return.

Condition of Pieces

Many of our products for sale have been restored to, or in some cases preserved in, a good saleable condition. However, due the nature of vintage items, all products are subject to signs of use and age-related wear.

If you require more photos or information about the condition of items, please email or telephone.

We recommend, if possible, visiting our Showroom in Central London to view the pieces. We can arrange a scheduled appointment by email or phone.

Every effort is made to ensure that all product images appear as realistic as possible. However, due to the variations of photography, we cannot guarantee always an exact colour depiction.

Every care is made to ensure that our descriptions and measurements are as accurate as possible.

All items leave the showroom in the condition stated.

 

Your rights

Individuals have the right to withdraw consent and request erasure of personal data.

Individuals have the right to request what information we hold about them.

Individuals have the right to restrict processing of their data if they’re contesting the accuracy of their data or if the individual needs the data to be stored to establish, exercise or defend a legal claim

Individuals have the right to object to any processing undertaken for the purposes of direct marketing, including profiling.

 

Access to your information

Individuals have the right to access any personal information we hold about them.

Please email us if you wish to find out which personal information we hold about you, erase it, or to change it. There is no charge for this, except for excessive, repetitive or unfounded requests.

We will comply with requests within 1 calendar month.

We may need you to verify who you are before complying with your requests.

If an individual is not happy with how we have handled your data, you have the right to log a complaint with a supervisory authority.

 

Storing and sharing your personal information

Your information may be stored in the following locations: -

In our email marketing system MailChimp.

In our email provider which is managed by ph9 Ltd (our website design company) and is stored in the UK.

Invoices are stored in our accountancy software Sage

 

A final note about website content - Please use photos and content for shopping on our site. Write to us if you would like to use any of the content for another purpose.